How can we help?

Why didn't my draft send?

It's waiting for you. Every bot starts on "ask me first": open Your desk, review the draft and press Approve. You have 8 seconds to undo.

Pause one bot for a specific client

In the bot room, write "@Ledger hold Acme until I say so", or ask Ledger in chat. The hold shows in the room's sidebar until you release it.

Teach Penny how you write

Settings → Profile → Email signature and tone. Penny also learns from your sent mail, and you can add facts to Team memory.

Reconnect an expired email connection

When a connection breaks you'll see a banner in the office. Press Reconnect, or go to Settings → Connections.

Let a bot send email on its own

Settings → Bots & approvals → Emails: "Send on its own". Credit notes and invoices still always wait for you.

Hire a specialist for my industry

Settings → Bots & approvals → Hire a bot. Pick your industry to see its specialists.

Still stuck?

A real person answers within one business day, usually much sooner.